A global telecommunications company automated its customer support operations using a Pega-powered omnichannel platform, integrating AI and automation to enhance efficiency and personalization. The solution unified email, chat, and phone support, automated workflows, and leveraged AI-driven chatbots and proactive customer service. As a result, response times
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A leading insurance company modernized its claims processing with a Pega-based automation system, streamlining workflows, enhancing accuracy, and improving compliance. By integrating AI-powered fraud detection, decision automation, and real-time customer communication, the company reduced claims processing time by 60% and manual effort by 50%. The system
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A leading commercial bank in Singapore enhanced its retail and corporate customer onboarding by deploying a business workflow system using Backbase Business Process Engine, Camunda, and Case Manager. The solution automated KYC/AML checks, streamlined workflows, and improved compliance while reducing manual intervention by 60%. Onboarding time
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