Privacy Policy - Finative

Introduction

Finative.dev (“Finative”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains what information we collect through our website and services, how we use and safeguard that information, and your rights regarding your personal data. We adhere to strict data protection standards in line with global regulations – including the European Union’s General Data Protection Regulation (GDPR) and other applicable laws – to ensure your information is handled lawfully and responsibly. By using our website, you agree to the practices described in this Privacy Policy

Data Collection

Types of information collected: We collect both personal information that you provide to us directly and data collected automatically when you use our site. Specifically:

Personal Data You Provide: When you interact with our site (for example, by filling out contact forms, subscribing to newsletters, or registering for an account), we may ask for information such as your name, email address, telephone number, company/organization, job title, or other contact details. This information is provided by you on a voluntary basis.
Usage and Device Information: When you visit our website, our systems may automatically collect technical data about your visit. This includes data like your Internet Protocol (IP) address, browser type, operating system, referring website, pages viewed, links clicked, and the date/time of your visit
. This usage information helps us understand how visitors navigate our site.
Cookies and Similar Technologies: Like many websites, we use cookies and similar tracking technologies to enhance your experience and gather additional website usage data. Cookies are small text files placed on your device that enable features such as remembering your preferences and analyzing how you use our site. These technologies may collect information about your browsing behavior and interactions with the site. We may also use third-party cookies (for example, from analytics or advertising partners) to help us measure traffic and deliver relevant content. You can control or disable cookies through your browser settings at any time, though note that some site features may not function properly if cookies are disabled.
Analytics Data: We use third-party analytics tools (such as Google Analytics) to collect information about traffic and usage patterns on our website. These tools collect data such as your page visits, time spent on pages, and other aggregate information that helps us understand user engagement. This data is generally anonymized and used in aggregate form to improve our website and services.

We do not intentionally collect sensitive personal information (such as racial or ethnic origin, political opinions, health information, etc.) through the website, unless you choose to provide it. Additionally, our website is not intended for use by children under the age of 13, and we do not knowingly collect personal data from such users. If you are a parent or guardian and believe a child under 13 may have provided personal information, please contact us so we can remove it

Data Usage

We use the information collected for various legitimate purposes to operate and improve our services. The ways we may use your data include:

Providing and Improving Services: To fulfill your requests and transactions, such as responding to inquiries, providing the products or services you requested, and ensuring our services function as intended. We also use data to understand how users interact with our website in order to troubleshoot issues, analyze performance, and improve the site’s design and user experience.
Communication: To communicate with you about your inquiries, projects, or any requests you have submitted. For example, we may use your contact information to respond to a message you sent us or to provide updates on services. With your consent or as otherwise permitted, we may also send you newsletters or information about new features, services, or events.
Personalization and Marketing: To personalize your experience and the content we show you on our site. We may also use your information to contact you for marketing purposes, such as sending promotional emails, offers, or conducting customer surveys, but only if you have opted in to such communications. You can opt out of marketing emails at any time by using the unsubscribe link provided in those communications or contacting us directly.
Business Relationship Development: If you represent a business or are a business client, we may use your information to manage and develop our business relationship with you. This can include contacting you to discuss potential partnerships, projects, or to follow up on services we have provided.
Legal and Security Purposes: To protect the security and integrity of our website, our users, and our business. This includes using data to prevent fraud, detect and address technical or security issues, and comply with applicable legal obligations. For example, we may use personal information to meet requirements of laws and regulations or to respond to lawful requests from authorities.

We will only use your personal data for the purposes for which we collected it, and we will not process it in a way that is incompatible with those purposes without your consent. If we need to use your information for an unrelated purpose, we will notify you and, if required, seek your permission.

Data Sharing

We understand the importance of keeping your personal information confidential. Finative does not sell your personal data to third parties for their own marketing purposes. We only share personal information in the following circumstances:

Within the Finative Organization: We may share data with our affiliated companies, subsidiaries, or branch offices as needed to provide our services and operate our business. All Finative entities that receive your information will honor the commitments in this Privacy Policy.
Service Providers and Partners: We share information with trusted third-party service providers who perform functions on our behalf. For example, this can include cloud hosting providers, analytics services, customer support tools, or contractors working with us to deliver our services. These parties are given access only to the information necessary for them to perform their specific tasks, and they are contractually obligated to protect your data and use it only for the purposes we specify.
Business Transfers: If Finative engages in a merger, acquisition, reorganization, or sale of some or all of our assets, your information may be transferred as part of that transaction. In such cases, we will ensure the confidentiality of your personal data is maintained and give you notice before your information is transferred or becomes subject to a different privacy policy.
Legal Compliance and Protection: We may disclose your information to external parties (such as law enforcement authorities, regulators, courts, or others) when we believe in good faith that such disclosure is required to comply with a legal obligation or request, or to protect our rights, your safety, or the safety of others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction, as allowed by law.

Except for the situations described above, we will not share your personal information with third parties without obtaining your consent. If we ever need to share your data for purposes beyond what is outlined in this policy, we will ask for your permission beforehand

Data Security

We take the security of your personal data very seriously. Finative implements appropriate technical and organizational measures to safeguard your information from unauthorized access, alteration, disclosure, or destruction. These security measures include, for example, encryption of data where appropriate, firewalls, secure socket layer (SSL) technology for encrypting data in transit, and regular security assessments of our systems. We also limit access to personal information to authorized employees and contractors who need the data to perform their duties, and these individuals are bound by confidentiality obligations.

While we strive to protect your information, please be aware that no method of transmission over the internet or electronic storage is 100% secure. The open nature of the internet means information can sometimes flow over networks with less security and may be accessed by unauthorized parties. Therefore, we cannot guarantee absolute security of your data. You share information with us at your own risk, and we encourage you to take precautions as well (such as using strong passwords and not sharing your account details). If we become aware of a data breach that affects your personal data, we will notify you and the relevant authorities as required by law.

User Rights

You have rights regarding your personal data that we respect and uphold. Subject to applicable laws, your rights include:

Right to Be Informed: You have the right to be informed about the collection and use of your personal data, which is one of the purposes of this Privacy Policy. We aim to provide transparent information about how we handle your data (the categories of data, purposes of processing, data retention, etc.).
Right of Access: You can request confirmation of whether we are processing your personal data and, if so, request a copy of the data we hold about you. This helps you understand what information we have and verify that we are using it in accordance with the law.
Right to Rectification: If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it. We encourage you to keep your information up-to-date and will make corrections promptly upon request.
Right to Erasure: Also known as the “right to be forgotten,” you may, in certain circumstances, ask us to delete or remove your personal data from our records. We will honor such requests when required – for example, if the data is no longer necessary for the purposes it was collected, or if you withdraw consent and no other legal basis for processing applies. Note that we may need to retain certain information when required by law or for legitimate business purposes.
Right to Restrict Processing: You have the right to request that we limit the processing of your personal data under certain conditions. For instance, if you contest the accuracy of the data or object to our processing, we will restrict processing your data while we review your request.
Right to Data Portability: To the extent applicable, you can request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller (for example, to another service provider) where technically feasible.
Right to Object: You may object to our processing of your personal information in certain situations. In particular, you have the right to object at any time to the processing of your personal data for direct marketing purposes. If you object, we will stop processing your information for that purpose. You may also object when we are processing your data based on legitimate interests; in such cases, we will consider your objection and whether our legitimate grounds for processing outweigh your privacy rights.
Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time. Withdrawing consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, and it will not affect processing of your data under other legal bases. If you withdraw consent for a particular purpose, we will stop using your data for that purpose, provided there is no other legal ground for continuing the processing.
Right to Lodge a Complaint: If you believe that we have infringed your rights or violated data protection laws, you have the right to file a complaint with the appropriate data protection authority. We would, however, appreciate the chance to address your concerns directly first. We encourage you to contact us with any complaint, and we will do our best to resolve the issue in a satisfactory manner.

To exercise any of these rights, please contact us using the information in the Contact Information section below. We may need to verify your identity before fulfilling certain requests (for example, by requesting information or identification) to ensure that your personal data is not disclosed to someone who does not have the right to receive it. We will respond to your requests within the timeframe required by law. There is no fee for making a request, but repeated or excessive requests may incur a reasonable fee as permitted by law.

Compliance with Data Protection Laws

Finative is based in Vietnam and operates globally, and we strive to comply with all applicable data protection laws and regulations in the jurisdictions where we do business. Our privacy practices are designed to meet the requirements of laws such as the European Union’s General Data Protection Regulation (GDPR), Vietnam’s data protection regulations (e.g., PDPD13), the California Consumer Privacy Act (CCPA), and any other relevant privacy laws. We continually review our data handling practices to ensure they align with evolving legal standards and guidance. In the event of any conflict between this Privacy Policy and applicable local law, the applicable law will take precedence as required. We also commit to obtaining any necessary consents or providing required notices to comply with local regulations (for example, seeking your consent for certain cookies or marketing communications where mandated by law).

By adhering to these frameworks, Finative ensures that personal data is processed lawfully, fairly, and transparently, with respect for the principles of purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality, and accountability. We will update this policy as needed to reflect changes in laws or our practices, and we will notify users of any significant changes as required.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to us. We are here to help and will respond to your inquiry as soon as reasonably possible.

Email: privacy@finative.dev – This is the fastest way to reach us for any privacy-related questions or requests.
Phone: +84 (24) 66 579 579 – You may also contact us by phone during our business hours. Please ask to speak with our data protection officer or privacy team.
Mailing Address: Finative (Privacy Team), 3rd Floor, Dolphin Plaza, Nguyen Hoang St., Nam Tu Liem District, Hanoi, Vietnam. If you prefer to send us a written request or inquiry, you can mail us at this address. Please include attention to “Privacy Team” or “Data Protection Officer” so we can direct your correspondence appropriately.

We value your privacy and will do our best to address any issue. If you contact us with a privacy-related request or complaint, we may ask for additional information to verify your identity or understand your concern, and we commit to resolving your matter in accordance with applicable law.

Last updated

February 28, 2025

We may update this Privacy Policy from time to time to reflect changes in our practices or relevant laws. When we make material changes, we will post the updated policy on this page and update the “Last updated” date. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of our website after any changes signifies your acceptance of the updated terms.tion