End-to-end platform ownership; application support, incident management, release management and DevOps optimisation across Backbase, Adobe and Salesforce.
Once a platform goes live, the real work begins. Finative's managed services practice takes full ownership of your platform's operational health; keeping it stable, secure and continuously improving. Our deepest managed services experience is in Backbase, where we have a proven track record of transforming release velocity and reducing costs for live digital banking platforms.
Transitioning managed services providers is one of the highest-risk moves in platform operations. Finative has a structured transition approach that protects platform stability from day one and builds system knowledge fast.
We spend the first two to four weeks deeply understanding your current platform state; architecture, known issues, release history and runbooks.
Finative runs alongside your existing team or provider, absorbing live operational knowledge before taking full ownership.
We take ownership of application support, incident management, monitoring and release management; with SLAs agreed upfront.
Once stable, we focus on improving release velocity, DevOps processes and platform capability; the areas where our clients see the biggest gains.
Finative's team extension service covers every role type across our core platforms — from senior architects shaping delivery strategy to QA engineers ensuring quality at every release.
Programme leadership, stakeholder management and Backbase delivery governance.
Backbase platform architecture, integration design and technical delivery leadership.
Requirements gathering, user story writing and business domain translation for banking features.
Backbase services, API development, integration layer and core banking connectivity.
Backbase web components, Angular development, Journey Designer and UI customisation.
Backbase iOS and Android SDK implementation, mobile journey development and native integrations.
Functional, regression, performance and security testing across Backbase implementations and releases.
CI/CD pipelines, Kubernetes, Backbase environment management and release automation.
AEM architecture, content modelling, headless delivery and multi-site configuration.
AEM Sites, Assets and Adobe Commerce development — components, integrations and customisations.
Data ingestion, identity resolution, schema design and audience activation on Adobe Experience Platform.
Journey design, offer decisioning, campaign delivery and personalisation configuration on AJO.
Salesforce Commerce Cloud storefront development — SFRA, cartridges and Composable Storefront.
CPQ configuration, billing rules and subscription lifecycle management on Salesforce Revenue Cloud.
Salesforce Financial Services Cloud implementation — banking CRM, onboarding workflows and compliance configuration.
Journey Builder, Email Studio, AMPscript and Einstein AI configuration on Salesforce Marketing Cloud.
Real results from a Backbase managed services takeover — sourced from the Finative project portfolio.
Read the case study →A leading digital bank in Australia came to Finative with slow release cycles, high operational costs and a managed services provider that couldn't keep pace. Here's what changed.
A leading Australian digital bank had built its retail platform on Backbase — but was struggling with slow feature releases, escalating operational costs and a managed services setup that limited customisation. Finative took full ownership of the Backbase platform and transformed delivery velocity within months.
Read the full case study →
Most managed services failures come down to the same problem: the provider knows how to keep the lights on but doesn't understand the business well enough to drive the platform forward. Finative brings both — platform expertise and domain knowledge — in a cost structure that makes it commercially viable.
The same certified engineers who implement Backbase and Adobe platforms manage them — not a separate lower-cost support team with less context.
We understand the banking and commerce context behind every platform change — enabling us to prioritise what matters to the business, not just what's technically convenient.
Vietnam-based engineering hub with Western account management. Certified managed services expertise at a cost structure that makes the business case straightforward.
We don't just keep the platform running. We optimise DevOps processes, accelerate release cycles and continuously improve the platform's capability — as demonstrated with 2x release velocity for an Australian digital bank.
A dedicated team structure ensures long-term system knowledge retention — not rotating generalists. Backup resources scale up during peak periods without losing context.
If Finative implemented your platform, transitioning to our managed services means zero knowledge transfer overhead. The team that built it runs it.
Everything you need to know before making the decision to transition platform ownership to Finative.
Have a question that isn't covered here? Talk to our team →
Our deepest managed services experience is in Backbase, where we have 100+ certified engineers and a track record of live managed services engagements. We also provide platform management support for Adobe Experience Cloud and Salesforce. If you're on a different platform, talk to us — we assess each engagement individually.
We follow a structured four-phase transition: an initial knowledge transfer and platform audit, a shadow running period alongside your current team or provider, a formal handover of full ownership, and then an optimisation phase. The transition is designed to protect platform stability throughout — clients typically see improvements in release velocity within the first three months.
It means Finative takes full responsibility for application support, incident management and resolution, platform monitoring, release management and DevOps pipeline ownership. You don't need to manage multiple vendors for different parts of the stack — Finative owns the platform, end to end, under agreed SLAs.
SLAs are agreed as part of the managed services contract and tailored to your platform's specific requirements — including uptime, incident response times and release cadence targets. We don't apply a one-size-fits-all SLA because banking and commerce platforms have very different criticality profiles. Talk to our team to discuss what the right SLA structure looks like for your programme.
Our Vietnam-based engineering hub means you get certified Backbase and Adobe managed services engineers at approximately 40% lower cost than equivalent Western-only providers. In our Australian digital bank case study, managed services operating costs reduced by approximately 40% compared to the previous setup — without reducing quality, stability or release frequency.
Both. Finative's managed services includes ongoing platform evolution — new feature delivery, customisations and platform upgrades — not just break-fix support. The same team that keeps your platform stable also delivers the roadmap items. This is one of the key differences from providers that separate "run" and "change" into different teams.
Finative can work alongside your internal team rather than replacing them. A common model is for Finative to own the engineering and DevOps layer while your internal product team retains ownership of the roadmap and stakeholder relationships. We structure the engagement around what actually makes sense for your organisation.
Tell us your platform, your current pain points and what good looks like. We'll come back with a clear managed services proposal; usually within 48 hours.
