Platform Expertise Backbase

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Backbase Implementation Partner

The Backbase specialists
that banks choose
over the vendor.

100+ certified experts. 4+ years of delivery experience. Multiple live implementations across APAC, Europe and the USA.

Finative is one of the most experienced independent Backbase implementation partners in the world. We implement, customise, maintain and evolve the Backbase Engagement Banking Platform — delivering faster, at lower cost, and with more flexibility than going direct with the vendor or a large SI.

50+
Backbase-certified experts
4+ yrs
Backbase delivery experience
Multi
Live implementations
~40%
Cost saving vs. large SIs
The Platform

Backbase — the Engagement Banking Platform.

Backbase is the market-leading platform for banks that want to deliver outstanding digital experiences across retail, business and employee banking. Built on an API-first, cloud-native architecture, the Engagement Banking Platform unifies digital sales, digital banking and back-office servicing into a single, orchestrated layer — sitting above any core banking system.

Banks choose Backbase to reduce time-to-market for new products, improve customer satisfaction at every touchpoint, and move away from fragmented, channel-specific legacy systems. Over 150 banks and credit unions globally have deployed Backbase, including HDFC Bank, PostFinance, ANZ and dozens of regional and tier-2 banks across APAC and Europe.

Choosing the right implementation partner is what separates a successful go-live from a delayed, over-budget programme. That's where Finative comes in.

Our Backbase capability
Finative + Backbase

Why Finative, not Backbase direct?

Backbase sells and supports the software. Finative delivers the programme — on time, on budget, with your specific business requirements built in from day one. We prioritise your engagement rather than fitting you around a global vendor queue, and our Vietnam-based engineering hub means you get the same certified expertise at significantly lower cost.

100+
Certified Backbase experts
4+
Years on the platform
~40%
Cost vs. large SIs
8mo
Fastest implementation
Platform Modules

What we implement across the Backbase platform.

Finative has delivered capability across every major module of the Backbase Engagement Banking Platform — from greenfield implementations to complex customisations and multi-entity deployments.

Retail Banking

Full retail digital banking — onboarding, account management, fund transfers, bill payments, savings, loan information and personal finance management across web and mobile.

CASAPaymentsSavingsPFM

Business Banking

SME and corporate banking portals — multi-user entitlements, cash management, receivables, payables, business loans and trade finance, with seamless core banking integration.

SMECorporateCash MgmtTrade

Employee App

Internal banking tools for front-line staff — customer 360 view, case management, assisted digital servicing and task management for branch and contact centre teams.

Customer 360Case MgmtServicing

Digital Onboarding

Seamless account opening and customer onboarding journeys — deposits, cards, loans and cross-sell flows. eKYC, document verification and configurable approval workflows.

KYCAccount OpeningCross-sell
Services We Deliver

Every Backbase engagement model, covered.

Whether you're implementing Backbase for the first time, taking over a struggling programme or evolving an existing platform — Finative structures the right team and model around your needs.

01

Backbase Implementation

End-to-end programme delivery — from discovery and architecture through agile delivery, QA, go-live and hypercare. Full retail, business and employee banking. On time, on scope, on budget.

RetailBusinessEmployee AppOnboarding
02

Managed Services

End-to-end Backbase platform ownership — application support, incident management, release management, DevOps optimisation and ongoing platform evolution. Faster releases, lower cost.

Platform OpsRelease MgmtDevOpsSupport
03

Customisation & Extension

Advanced Backbase customisation — bespoke journeys, custom widgets and components, third-party integrations, open banking connectivity and complex workflow configuration.

Custom DevIntegrationsOpen Banking
04

Upgrade & Migration

Backbase version upgrades and platform migrations — from legacy digital banking systems onto Backbase, or from older Backbase versions to the latest Engagement Banking Platform.

Version UpgradeMigrationLegacy Replace
05

Engineering Augmentation

Certified Backbase engineers embedded into your delivery team — PMs, SAs, BAs, backend, frontend, mobile and QA specialists on demand, without permanent hiring overhead.

Dedicated TeamsHybrid ModelAll Roles
06

Digital Lending

End-to-end digital lending on Backbase — account opening, personal financing, credit cards, term deposits, auto loans. Interaction engine, decisioning and case data management.

LendingCredit CardsDecisioning
Business Outcomes

What Finative's Backbase delivery actually achieves.

Real results from live Backbase programmes — sourced from the Finative project portfolio and client delivery records.

See case studies →
8mo
Full implementation delivered
Complete Backbase retail banking platform for a top-5 Vietnamese bank — on time against a fierce fintech competitive backdrop.
2x
Faster release cycles
Australian digital bank doubled feature release velocity after Finative took over Backbase managed services.
~40%
Cost reduction
Managed services cost reduction compared to the previous provider — quality, stability and release frequency maintained.
85%
Customer satisfaction
Post go-live satisfaction score within three months of launch — frictionless onboarding and comprehensive self-service features.
Case Studies

Three live Backbase programmes.

Every metric is sourced from a real Finative Backbase engagement. No illustrative figures.

Why Finative

Why banks choose Finative for Backbase — not a larger SI.

Enterprise banks have seen what over-engineered, under-delivered Backbase programmes look like. Finative is built to avoid exactly that.

More specialised than a generalist SI. More agile than a large consultancy. More affordable than going direct.

100+ certified Backbase experts

PMs, SAs, BAs, backend, frontend, mobile and QA specialists — all with dedicated Backbase platform experience averaging 4+ years.

Banking domain knowledge

We understand the banking context behind every technical decision — not just the platform configuration. Domain expertise built in, not bolted on.

~40% lower cost

Vietnam-based engineering hub with Western delivery leadership. Certified Backbase expertise at a cost structure comparable Western SIs cannot match.

No queuing for resources

Your programme is prioritised. Unlike large SIs with competing pipelines, your delivery team is dedicated and your lead is accountable directly to you.

Full programme or team extension

End-to-end implementation or embedded Backbase engineers in your existing team — Finative structures the engagement around what you actually need.

Proven, verifiable track record

Multiple live Backbase implementations with published case studies — including an 8-month retail bank go-live and 2x release velocity improvement for a major digital bank.

How We Work

Delivery designed around your Backbase programme.

Banking programmes carry real risk. Our delivery model is built to reduce it at every stage — from the first architecture conversation to post-launch hypercare.

Discovery & Architecture

Platform assessment, integration mapping, compliance review and delivery blueprint — agreed before any build begins.

Agile Implementation

Sprint-based delivery with your team embedded throughout. Demos every fortnight — no surprises at go-live.

QA & Compliance

Rigorous functional, performance, security and regulatory testing before any release into production.

Go-live & Hypercare

Structured launch with an extended hypercare window and clear escalation paths throughout.

Managed Evolution

Ongoing managed services or team extension — maintaining platform stability while delivering continuous improvement.

Ready to talk Backbase?

Tell us your programme, your timeline and the challenge you need to solve. We'll come back with a clear perspective on how Finative can help — usually within 48 hours.