European Trade Bank
A six-month Backbase relaunch delivered with full-cycle engineering support, stronger delivery governance and long-term internal capability building.
Turning a stalled Backbase implementation into a successful relaunch
At a glance
Client
Tier-1
Singapore
Bank
Engagement Model
Build-Operate-
Transfer
Duration
39 months
Team Size
Up to 50
engineers
Scaling a digital banking roadmap in Singapore had become structurally unsustainable.
Scaling Constraints
Building a 50-engineer digital team in Singapore was unsustainable due to high costs and 25%+ attrition rates.
Fragmented Delivery Model
Reliance on multiple vendors limited ownership across frontend, integration, and core banking layers.
Execution & Compliance Pressure
Demand for open banking, payments, and MAS compliance required faster delivery and end-to-end accountability.
50 engineers and specialists delivered the bank's full digital banking roadmap across two tracks: Digital Banking Platform Development and Core Banking Integration.
Month 1–6
Set up legal entity, secure infrastructure, and an initial team of 15 engineers — ensuring compliance and tooling readiness with the bank’s approval.
Month 7–30
Scaled to a 50-engineer Center of Excellence delivering end-to-end digital banking solutions — 14 major product releases, high release velocity, and a passed MAS TRM (Monetary Authority of Singapore Technology Risk Management) third-party outsourcing audit.
Month 31–36
Transitioned full ownership — team, IP, and operations — with zero disruption to delivery continuity. 90-day advisory support followed, with full exit at month 39.
Deep financial services experience, proven across banking ecosystems — not a generalist systems integrator that also happens to serve banks.
Attrition rate reduced to 6.8%, down from the 25%+ that made the original in-house model unsustainable.
Test automation coverage increased to 79% by the end of the Operate phase.
Zero major findings across every MAS audit conducted during the engagement.
Full payback on the transfer investment achieved 4 months post-transfer.
$4M
Annual IT cost saving
2.8x
Release frequency
↓64%
Onboarding time
What powered this engagement
BACKBASE
System Integration
Software Engineering
Staff Augmentation
Every engagement is measured by outcomes, not activity. These case studies showcase the impact of specialist expertise delivered at scale.
A six-month Backbase relaunch delivered with full-cycle engineering support, stronger delivery governance and long-term internal capability building.
Turning a stalled Backbase implementation into a successful relaunch
A dedicated 30-person R&D centre accelerating corporate banking product development across APAC.
Product engineering capacity scaled without slowing the existing roadmap.
Modernizing core banking integration for 10M+ customers and 200K SMEs.
Release cycles dropped from 10–14 weeks to 3–4, without adding headcount.
A dedicated agile delivery model that onboarded two full squads within 30 days and kept a six-month Backbase launch on schedule.
Two Backbase-certified squads mobilised for a critical banking launch