European trade bank

A dedicated full cycle Backbase-certified team turning around delivery attempt with quality assurance

A European trade bank with 60+ years of history, specializing in trade finance, correspondent banking, and cross-border payment services.​ To modernize its business banking experience, the bank initiated a Backbase transformation program following a failed first implementation attempt.

100%

PROJECT DELIVERY

+40%

FASTER DELIVERY CYCLE

+50%

INTERNAL RESOURCE RAMP-UP

At a glance

Client

European Trade Bank

Engagement Model

Dedicated Agile Squad

Duration

06 months with maintenance extension

Team Size

Up to 02 full cycle squads

Three challenges, One re-launch

How a struggling implementation was stabilized and relaunched successfully

Failed First Implementation​

A previous system integrator-led Backbase implementation failed after 12 months, resulting in delays and reduced stakeholder confidence.​

Internal Capability Gap​

Newly onboarded IT and product teams lacked familiarity with project requirements and the Backbase platform.​

Successful Re-Launch​

The bank required delivery assurance and platform expertise to support the second implementation led by Backbase Managed Services.​

A Dedicated team working alongside Backbase Managed Services

A full squad certified team act as consultants to client's internal team and partner to Backbase team, ensuring delivery success and stakeholder alignment.​

Delivery Governance

Established project governance, risk management, and stakeholder coordination to ensure successful execution.

Backbase Expertise​

Provided experienced Backbase specialists to support solution design, delivery decisions, and implementation oversight.​

Business Alignment​

Bridged business, product, and technical teams to accelerate decisions and maintain delivery momentum.​.

Team Enablement​

Enabled internal teams through coaching, knowledge transfer, and hands-on collaboration.​

The numbers behind
the transfer

Deep financial services experience, proven across banking ecosystems — not a generalist systems integrator that also happens to serve banks.

Successful re-launch of strategic business banking initiative​ with the planned 06 months timeline

04 training workshops for all client's key business users to accelerate knowledge transfer and platform ownership​

Client extend service for maintenance contract wuth 02 squads onboarded

100%

project delivery

+40%

Delivery Cycle

+50%

Internal Capability Ramp-Up​

What powered this engagement

backbase

digital banking

system integration

Software Engineering

Real BFSI transformations,
with the metrics that resulted.

Every engagement is measured by outcomes, not activity. These case studies showcase the impact of specialist expertise delivered at scale.

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