Three levels of coverage
Scoped on the initial call, but here's the general shape.
Frequently asked questions
Common questions about ongoing support engagements.
Do you only support platforms Finative originally implemented?
What happens during a priority incident outside business hours?
What's the difference between Managed Services and Platform Implementation?
Do you provide compliance reporting for regulators?
How quickly can a Managed Services engagement start?
Can Managed Services span multiple platforms in one contract?
Can we upgrade or downgrade support tiers later?
Is Managed Services included with Platform Implementation, or separate?